Welcome to Phonoglot (“we,” “us,” or “our”). We provide telephone interpretation services that make multilingual conversations possible worldwide.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, website, and related communication channels. By accessing Phonoglot you acknowledge that you have read, understood, and agree to this Privacy Policy.
1. Introduction
We specialize in professional telephone interpretation. If you do not agree with this Privacy Policy, you should not use our services.
2. Scope of Policy
This policy applies to:
- All individuals using Phonoglot services;
- All interpreters and contractors working with us;
- Visitors of our website or applications;
- Any person whose personal data may be processed during service delivery.
It covers both personally identifiable information and non-personal data collected automatically or voluntarily.
3. Information We Collect
We may collect the following categories of information:
3.1 Personal Identification Information
- Name, email, phone number, country of residence, and billing address;
- Account credentials;
- Details voluntarily shared in forms, messages, or calls.
3.2 Communication and Call Data
- Interpretation sessions conducted through our platform may be recorded;
- Recordings may include voices, conversation content, timestamps, and participants;
- Transcripts or summaries may be generated for internal or compliance purposes.
3.3 Payment and Billing Information
- Payments are processed securely through Stripe;
- We do not store full credit card numbers or CVV codes;
- Stripe may collect billing details according to its own privacy policy.
3.4 Technical and Usage Information
- IP addresses, browser type, device identifiers, and connection logs;
- Session analytics such as pages visited and interactions;
- Cookies and similar technologies to enhance experience.
4. Call Recording and Monitoring
All interpretation sessions may be recorded for quality assurance, dispute resolution, compliance, auditing, and improvement. By using the service you consent to recording and understand recordings may be reviewed by authorized personnel or third parties.
5. How We Use Your Information
- Provide and manage interpretation services;
- Verify identity and process payments;
- Ensure quality and security of communications;
- Contact you about updates, billing, or technical issues;
- Improve technology and user experience;
- Comply with legal obligations. We never sell your data for marketing.
6. Information Sharing and Disclosure
Your data may be shared for service delivery (with interpreters and participants), with vetted third-party providers (payment processing, hosting, analytics), to satisfy legal obligations, or as part of a business transfer. Partners are contractually required to protect your information.
7. Limitation of Liability and Disclaimer
- Phonoglot does not guarantee the accuracy or completeness of interpretations;
- Interpreters are independent professionals, not legal, medical, or financial advisors;
- You are solely responsible for using or relying on interpreted information;
- Phonoglot is not liable for any damages arising from your use of the service.
The service is provided “as is” and “as available.”
8. Payments, Billing, and Subscription Terms
Stripe securely processes all payments. By subscribing you authorize automatic monthly billing, acknowledge renewals unless canceled, accept that fees are non-refundable except where required by law, and agree to Stripe’s Terms of Service and Privacy Policy. Stripe may collect additional information for compliance.
9. Data Retention
We retain personal data only as long as needed for service provision, legal compliance, dispute resolution, and enforcement. Call recordings may be kept temporarily and deleted when no longer required.
10. Data Security
We employ encryption, secure storage, restricted access, and regular monitoring. No system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
11. International Data Transfers
Your information may be processed on servers located outside your country. By using Phonoglot you consent to such transfers even if local protections differ.
12. Your Rights
Depending on your jurisdiction you may request access, correction, deletion, or restriction of your data, object to certain processing, or withdraw consent. Contact support@phonoglot.com. Verification may be required.
13. Cookies and Tracking Technologies
We use cookies and similar tools to enhance functionality, remember preferences, and measure performance. You can control cookies via browser settings; disabling them may affect functionality.
14. Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect data from minors. We delete such information when discovered.
15. Changes to This Policy
We may modify this Privacy Policy at any time. Updates will be posted with a new effective date. Continued use after updates constitutes acceptance.
16. Contact Information
For privacy inquiries contact the Phonoglot Privacy Office at support@phonoglot.com. We aim to respond promptly.
17. Consent and Acceptance
- You consent to the recording of calls;
- You authorize automatic payments via Stripe;
- You understand information shared may be disclosed to third parties involved in service delivery;
- You acknowledge Phonoglot bears no liability for interpreted content or consequences;
- You confirm you have read and accept this Privacy Policy in full.